Knowledge Management for Information and Communications Technologies for Development Programs in South Africa

The Living Labs in South Africa (LLiSA) projects in remote rural South African municipalities have exhibited mixed success. Some projects are quite successful in teaching Internet and smart phones use, while others enjoy initial success only to fall into disuse. Knowledge management (KM) for technology, Internet, computer usage, and software tools expertise, requires a transfer of knowledge to local interested individuals. However, KM is typically not an explicitly named aspect of LLiSA projects. Rather, projects cite a need for training and development of skills for maintainability and sustainability but no need for long term KM. This research describes KM characteristics then analyzes information and computer technology for development projects around the world to develop best practices and their KM components. The Siyakhula Living Lab, a LLiSA program, is evaluated for the extent to which KM best practices are applied. Recommendations for KM are developed for planning, training, and project conduct.