PATIENT SATISFACTION AS HEALTH CARE IN A SURGICAL CLINIC UNIT

被引：0
|
作者：
Sousa Castanha dos Santos, Kendra Natasha [1 ]
Verde Almeida de Mello, Marlise Capa [2 ,3 ,4 ]
Casianheira, Janaina Sena [5 ,6 ]
da Rocha, Laurelize Pereira [5 ,7 ,8 ]
de Oliveira, Stella Minasi [5 ,7 ]
机构：
[1] Fed Univ Rio Grande, Rio Grande, RS, Brazil
[2] Fed Univ Rio Grande FURG, Nursing Practices Lab, Rio Grande, RS, Brazil
[3] Fed Univ Rio Grande FURG, Socioenvironm Lab Occupat Hlth, Rio Grande, RS, Brazil
[4] Grad Program Nursing FURG, Rio Grande, RS, Brazil
[5] Fed Univ Rio Grande FURG, Nursing Course, Rio Grande, RS, Brazil
[6] Sch Nursing FURG, Rio Grande, RS, Brazil
[7] Fed Univ Rio Grande, Grad Program Nursing Hlth, Rio Grande, RS, Brazil
[8] Nursing Course FURG, Rio Grande, RS, Brazil
来源：
REVISTA DE PESQUISA-CUIDADO E FUNDAMENTAL ONLINE | 2021年 / 13卷
关键词：
Perioperative nursing; Quality of health care; Patient care;
D O I：
10.9789/2175-5361.rpcfo.v13.8973
中图分类号：
R47 [护理学];
学科分类号：
1011 ;
摘要：
Objective: to analyze the patients' satisfaction regarding the health care received in a Clinical Surgical Unit of a university hospital. Method: cross-sectional study of a quantitative approach, carried out in a Clinical Surgical Unit of a University Hospital of the South of Rio Grande do Sul. A sample of 81 participants was investigated. Results: a total of 43.2% (n = 35) males and 56.8% (n = 46) females were interviewed. Regarding infrastructure, the hospital was an organized environment (4.63, SD = +/- 1.0); the nursing care was seen as satisfactory (4.9, SD = +/- 0.35), as well as medical care (4.96, SD = +/- 0.19). The lowest value (3.43, SD = +/- 1.7) was attributed to the comfort provided to the companions. Conclusion: the patients were satisfied with the conditions of clinical care and hospital infrastructure, which can provide well-being, comfort and tranquility. Patients visualize the dedication and dedication of health professionals, strengthening safety during the perioperative period.
引用
收藏
页码：371 / 377
页数：7
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