PATIENT SATISFACTION AS HEALTH CARE IN A SURGICAL CLINIC UNIT

被引：0

作者：

Sousa Castanha dos Santos, Kendra Natasha ^{[1
]}

Verde Almeida de Mello, Marlise Capa ^{[2
,3
,4
]}

Casianheira, Janaina Sena ^{[5
,6
]}

da Rocha, Laurelize Pereira ^{[5
,7
,8
]}

de Oliveira, Stella Minasi ^{[5
,7
]}

机构：

[1] Fed Univ Rio Grande, Rio Grande, RS, Brazil

[2] Fed Univ Rio Grande FURG, Nursing Practices Lab, Rio Grande, RS, Brazil

[3] Fed Univ Rio Grande FURG, Socioenvironm Lab Occupat Hlth, Rio Grande, RS, Brazil

[4] Grad Program Nursing FURG, Rio Grande, RS, Brazil

[5] Fed Univ Rio Grande FURG, Nursing Course, Rio Grande, RS, Brazil

[6] Sch Nursing FURG, Rio Grande, RS, Brazil

[7] Fed Univ Rio Grande, Grad Program Nursing Hlth, Rio Grande, RS, Brazil

[8] Nursing Course FURG, Rio Grande, RS, Brazil

来源：

REVISTA DE PESQUISA-CUIDADO E FUNDAMENTAL ONLINE | 2021年 / 13卷

关键词：

Perioperative nursing; Quality of health care; Patient care;

D O I：

10.9789/2175-5361.rpcfo.v13.8973

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

Objective: to analyze the patients' satisfaction regarding the health care received in a Clinical Surgical Unit of a university hospital. Method: cross-sectional study of a quantitative approach, carried out in a Clinical Surgical Unit of a University Hospital of the South of Rio Grande do Sul. A sample of 81 participants was investigated. Results: a total of 43.2% (n = 35) males and 56.8% (n = 46) females were interviewed. Regarding infrastructure, the hospital was an organized environment (4.63, SD = +/- 1.0); the nursing care was seen as satisfactory (4.9, SD = +/- 0.35), as well as medical care (4.96, SD = +/- 0.19). The lowest value (3.43, SD = +/- 1.7) was attributed to the comfort provided to the companions. Conclusion: the patients were satisfied with the conditions of clinical care and hospital infrastructure, which can provide well-being, comfort and tranquility. Patients visualize the dedication and dedication of health professionals, strengthening safety during the perioperative period.

引用

页码：371 / 377

页数：7

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