BUSINESS PROCESS MANAGEMENT MODEL AS AN APPROACH TO PROCESS ORIENTATION

Business process management (BPM) and process orientation is the focus of many researchers in the operational management. Various models have been developed that demonstrate the maturity, importance and role of BPM in setting a business strategy, as well as in design, implementation and control of business processes. Accepting the idea of the need for further research in this area, a research was conducted, and the results are presented in this article. The presented model is a result of numerous examples from various literary sources, experimentally obtained information, as well as knowledge from competent respondents. The model includes five dimensions of key factors for successful design, implementation and control of business processes, in accordance with the set of business strategies. Respondents in this research were middle and upper-level managers (315 respondents) from 45 organisations set in industrial, financial and telecommunications sectors. Research results show that organisations that have accepted the proposed model have a chance to take advantage of the process orientation positive effects and successfully manage business processes.