Organizational Culture and Business Performance in Tourism and Hospitality Industry: The Case of a Luxury Tourist Resort

被引：3

作者：

Robaki, Georgia ^{[1
]}

Papaioannou, Alkistis ^{[1
]}

Yfantidou, George ^{[2
]}

Kourtesopoulou, Anna ^{[1
]}

Dalakis, Antonios ^{[2
]}

机构：

[1] Hellen Open Univ, Sch Social Sci, Patras, Greece

[2] Democritus Univ Thrace, Dept Phys Educ & Sport Sci, Komotini, Greece

来源：

CULTURAL AND TOURISM INNOVATION IN THE DIGITAL ERA | 2020年

关键词：

INNOVATION;

D O I：

10.1007/978-3-030-36342-0_41

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The primary objectives of this research were to determine: (a) whether the organizational culture (OC) is implemented in a luxury tourist resort, (b) the relationship between the OC factors and the business performance [managers' satisfaction regarding certain Key Performance Indicators (KPIs)] of the luxury tourist resort. To examine the purpose of this quantitative study design, descriptive statistics and Spearman correlation were used. A sample of 166 full-time staff of the luxury tourist resort, were surveyed using 39 items in a questionnaire. The results suggested that the OC is implemented to a great extent by the luxury tourist resort while there was a strong and positive relationship between OC and business performance of the luxury tourist resort (managers satisfaction regarding certain KPIs). This study may help tourism managers to further understand OC.

引用

页码：533 / 542

页数：10

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