LINKING EMOTIONAL DISSONANCE AND ORGANIZATIONAL IDENTIFICATION TO TURNOVER INTENTION AND EMOTIONAL WELL-BEING: A STUDY OF MEDICAL REPRESENTATIVES IN INDIA

被引:48
|
作者
Mishra, Sushanta Kumar [1 ]
Bhatnagar, Deepti [2 ]
机构
[1] Indian Inst Management, Fac Block A, Indore 53331, India
[2] Indian Inst Management, Ahmadabad 380015, Gujarat, India
关键词
emotional dissonance; organizational identification; emotional well-being; turnover intention; medical representatives; JOB-SATISFACTION; EMPLOYEE TURNOVER; POSITIVE AFFECT; HRM SYSTEMS; WORK; PERFORMANCE; LABOR; CONSEQUENCES; IDENTITY; SERVICE;
D O I
10.1002/hrm.20362
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
Influencing customers' perception of service quality through service interaction is becoming imperative for organizations to sustain competitive advantage. As a result, the critical challenge before many organizations is to retain employees in service occupations and promote their well-being. This study examined the relationship of organizational identification and emotional dissonance with turnover intention and well-being among a sample of 468 medical representatives in the Indian pharmaceutical industry. Drawing from the conservation of resource theory, this study shows that apart from its direct effect, emotional dissonance has a mediating effect on the relationship of organizational identification with turnover intention and emotional wellbeing. Contributions of this study to the theory and practice of human resource management (HRM) are discussed. (C) 2010 Wiley Periodicals, Inc.
引用
收藏
页码:401 / 419
页数:19
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