Public Satisfaction Measurement Model of Service-oriented Government and Empirical Research

被引：0
|
作者：
Sheng Ming-ke [1 ]
机构：
[1] Xiangtan Univ, Sch Publ Adm, Xiangtan 411105, Hunan, Peoples R China
来源：
PROCEEDINGS OF 2009 INTERNATIONAL CONFERENCE ON PUBLIC ADMINISTRATION (5TH), VOL III | 2009年
关键词：
Service-oriented government; Government performance evaluation; Public satisfaction;
D O I：
暂无
中图分类号：
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要：
The construction of a service-oriented government is the basic objective and direction in pushing forward China's reform of the administrative system. Building a service-oriented government needs to build a scientific and rational performance evaluation system, to strengthen its functions, improve people's livelihood and performance evaluation of the provision of public services, to strengthen the effectiveness of evaluation and monitoring on its self-construction, internal management, learning and development. In accordance with international practice and combined with China's reality, to build a kind of public satisfaction with government services index (PSGSI) measurement model service-oriented and with Chinese characteristics, it has great significance and value for pushing forward China's the public satisfaction measurement on public services and government performance evaluation practice.
引用
收藏
页码：88 / 97
页数：10
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