Effect of Perception and Satisfaction on Preference for Mobile Wallet

被引：3
|
作者：
Chand, Khem [1 ,4 ]
Tiwari, Rajesh [2 ]
Sapna [3 ]
机构：
[1] Raffles Univ, Alabbar Sch Management, Neemrana, Rajasthan, India
[2] Graph Era Deemed Be Univ, Dept Management Studies, Dehra Dun, Uttarakhand, India
[3] Maharshi Dayanand Univ, Inst Management Studies & Res, Rohtak, Haryana, India
[4] Raffles Univ Neemrana, Alabbar Sch Management, Alwar 301705, Rajasthan, India
来源：
FIIB BUSINESS REVIEW | 2022年
关键词：
Mobile wallet; perception; preference; satisfaction; mediating role; CONTINUANCE INTENTION; PAYMENT SERVICES; USER ACCEPTANCE; INFORMATION-TECHNOLOGY; CUSTOMER SATISFACTION; ADOPTION; QUALITY; TRUST; INNOVATIVENESS; DETERMINANTS;
D O I：
10.1177/23197145221077365
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This research article explores the effect of mobile wallet users' perception and satisfaction on preference for mobile wallets. The paper further examines the mediating effect of satisfaction on preference of m-wallet. Primary data was collected through online survey from 506 mobile wallet users between August and October 2020. The study employed exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling (SEM). Nine factors were extracted after applying EFA and confirmed by CFA. It was found that preference of using m-wallet was directly and indirectly affected by perception. Satisfaction was found to have partial mediating effect between perception and preference. This is the first article that explored mediating effect of satisfaction for mobile wallet users in India. The study adds satisfaction as a variable in integrated unified theory of acceptance and use of technology model for mobile wallet users. Satisfaction is a partial mediating factor which increases the preference of using the m-wallet.
引用
收藏
页数：13
相关论文
共 50 条
  • [21] Product attributes based on customer's perception and their effect on customer satisfaction: the Kano analysis of mobile brands
    Choudhury, D. K.
    Gulati, Uma
    DECISION, 2020, 47 (01) : 49 - 60
  • [22] Localized credentials for server assisted mobile wallet
    Mjolsnes, SF
    Rong, CM
    2001 INTERNATIONAL CONFERENCE ON COMPUTER NETWORKS AND MOBILE COMPUTING, PROCEEDINGS, 2001, : 203 - 208
  • [23] Towards an understanding of the consumer acceptance of mobile wallet
    Shin, Dong-Hee
    COMPUTERS IN HUMAN BEHAVIOR, 2009, 25 (06) : 1343 - 1354
  • [24] Blockchain Mobile Wallet with Secure Offline Transactions
    Rasheed, Raed Saeed
    Al-Shqeerat, Khalil Hamdi Ateyeh
    Ghorab, Ahmed Salah
    AbuOwaimer, Fuad Salama
    AbuSamra, Aiman Ahmed
    CMC-COMPUTERS MATERIALS & CONTINUA, 2023, 75 (02): : 2905 - 2919
  • [25] Specialty store expertise as a driver of satisfaction and share of wallet
    Friedman, Douglas C.
    Brown, Terence A.
    Taran, Zinaida
    INTERNATIONAL REVIEW OF RETAIL DISTRIBUTION AND CONSUMER RESEARCH, 2011, 21 (04): : 375 - 389
  • [26] EFFECT OF EXPECTATION AND SATISFACTION ON THE CONTINUITY OF E-WALLET USE: STUDY CASE GOPAY INDONESIA
    Agusriani, Siska
    Sobari, Nurdin
    PROCEEDINGS OF THE INTERNATIONAL CONFERENCE OF APPLIED BUSINESS AND MANAGEMENT (ICABM2020), 2020, : 595 - 605
  • [27] THE EFFECT OF DISRUPTION AND STATUS ON PERSON PERCEPTION AND SATISFACTION
    SABATH, G
    AMERICAN PSYCHOLOGIST, 1961, 16 (07) : 360 - 360
  • [28] Degrees of Preference and Degrees of Preference Satisfaction
    Rossi, Mauro
    UTILITAS, 2011, 23 (03) : 316 - 323
  • [29] The effect of concert hall color on preference and auditory perception
    Chen, Yuxiao
    Cabrera, Densil
    APPLIED ACOUSTICS, 2021, 171
  • [30] The effect of visibility on green space recovery, perception and preference
    Hou, Jia
    Wang, Yuebin
    Zhang, Xiang
    Qiu, Ling
    Gao, Tian
    TREES FORESTS AND PEOPLE, 2024, 16
12345