Utilization-focused performance reporting

被引：13
|
作者：
Sager, Fritz [1 ]
Ritz, Adrian [1 ]
Bussmann, Kristina [2 ]
机构：
[1] Univ Bern, Ctr Competence Publ Management, CH-3012 Bern, Switzerland
[2] Univ Bern, Inst Polit Sci, CH-3012 Bern, Switzerland
来源：
PUBLIC MONEY & MANAGEMENT | 2010年 / 30卷 / 01期
关键词：
MANAGEMENT;
D O I：
10.1080/09540960903492398
中图分类号：
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要：
How best to define performance measures is a much-debated issue. Mismatches between goals and indicators can lead to distortions that undermine impact-oriented steering. This article presents a model of goal and indicator development and explains its applicability, benefits and limitations.
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页码：55 / 62
页数：8
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