How May I Help You? - State of the Art and Open Research Questions for Chatbots at the Digital Workplace

被引：0

作者：

von Wolff, Raphael Meyer ^{[1
]}

Hobert, Sebastian ^{[1
]}

Schumann, Matthias ^{[1
]}

机构：

[1] Univ Goettingen, Gottingen, Germany

来源：

PROCEEDINGS OF THE 52ND ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES | 2019年

关键词：

DESIGN; COMPUTER;

D O I：

暂无

中图分类号：

TP301 [理论、方法];

学科分类号：

081202 ;

摘要：

Chatbots become quite hyped in recent times as they can provide an intuitive and easy-to-use natural language human-computer interface. Nevertheless, they are not yet widespread in enterprises. Corresponding application areas for collaboration at digital workplaces are lacking and prior research contributions on this topic are limited. In this research paper, we aim at surveying the state of the art as well as showing future research topics. Thus, we conducted a structured literature review and showed that onlyfew first research contributions exist. We also outline current potentials and objectives ofchatbot applications. In the discussion of the results of our structured literature review, we show that research gaps are present. To tackle the research gaps, we derive open research questions.

引用

页码：95 / 104

页数：10

共 28 条

[21] Learning to predict problematic situations in a spoken dialogue system: Experiments with how may I help you?
Walker, M
Langkilde, I
Wright, J
Gorin, A
Litman, D
6TH APPLIED NATURAL LANGUAGE PROCESSING CONFERENCE/1ST MEETING OF THE NORTH AMERICAN CHAPTER OF THE ASSOCIATION FOR COMPUTATIONAL LINGUISTICS, PROCEEDINGS OF THE CONFERENCE AND PROCEEDINGS OF THE ANLP-NAACL 2000 STUDENT RESEARCH WORKSHOP, 2000, : A210 - A217
[22] How May I Help You? Using Neural Text Simplification to Improve Downstream NLP Tasks
Van, Hoang
Tang, Zheng
Surdeanu, Mihai
FINDINGS OF THE ASSOCIATION FOR COMPUTATIONAL LINGUISTICS, EMNLP 2021, 2021, : 4074 - 4080
[23] How Bayesian statistics may help answer some of the controversial questions in clinical research on Alzheimer's disease
Temp, Anna G. M.
Lutz, Michael W.
Trepel, Dominic
Tang, Yi
Wagenmakers, Eric-Jan
Khachaturian, Ara S.
Teipel, Stefan
ALZHEIMERS & DEMENTIA, 2021, 17 (06) : 917 - 919
[24] How Research Data Management Plans Can Help in Harmonizing Open Science and Approaches in the Digital Economy
Salazar, Abel
Wentzel, Bianca
Schimmler, Sonja
Glaeser, Roger
Hanf, Schirin
Schunk, Stephan A. A.
CHEMISTRY-A EUROPEAN JOURNAL, 2023, 29 (09)
[25] "How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts
Oraby, Shereen
Gundecha, Pritam
Mahmud, Jalal
Bhuiyan, Mansurul
Akkiraju, Rama
IUI'17: PROCEEDINGS OF THE 22ND INTERNATIONAL CONFERENCE ON INTELLIGENT USER INTERFACES, 2017, : 343 - 355
[26] Everything you always wanted to know about how causal set theory can help with open questions in cosmology, but were afraid to ask
Yazdi, Yasaman K.
MODERN PHYSICS LETTERS A, 2024, 39 (01)
[27] If you sense it coming, it may be too late: the digital screen as a window into warfare. Art Review – I Saw the World End (2020)
Ash Bird
Digital War, 2022, 3 (1-3): : 151 - 153
[28] Detecting and extracting named entities from spontaneous speech in a mixed-initiative spoken dialogue context:: How May I Help You?sm,tm
Béchet, F
Gorin, AL
Wright, JH
Tür, DH
SPEECH COMMUNICATION, 2004, 42 (02) : 207 - 225

← 1 2 3 →