Investigation of Factors Affecting Employee Satisfaction of IT Sector

Job satisfaction or employee satisfaction has various definitions, but we can generalize it by how gratified an individual is with his or her job. Happy employees help to strengthen the company by lowering turnover and increasing loyalty. Job satisfaction also promotes a healthy working environment that helps to attract talent and increase productivity. However, little research has been done that focuses specifically on the IT sector. The goal of this research is to measure the level of satisfaction among Kuwaiti IT workers and discover tangible and intangible factors affecting their job satisfaction. To highlight factors contributing to positive satisfaction in the IT jobs in Kuwait, we propose a six-factor structural model, including compensation, workplace, intangible benefits, support, communication, and satisfaction. A targeted snowball descriptive survey was distributed via WhatsApp messages to Information Technology workers; 209 responses were collected after data cleaning. SPSS statistical software was used to analyze the data, with results indicating IT employees felt an average level of satisfaction. Additionally, several work-related variables were significantly associated with job satisfaction. Work position showed a statistically significant association with work satisfaction. Finally, individuals in a leading position reported higher satisfaction compared to individuals in non-leading positions.