An Empirical Study on Critical Factors Affecting Employee Satisfaction

被引：7

作者：

Shan, Siqing ^{[1
]}

Li, Cangyan ^{[1
]}

Yao, Wei ^{[1
]}

Shi, Jihong ^{[1
]}

Ren, Jie ^{[1
]}

机构：

[1] Beihang Univ, Dept Informat Syst, Sch Econ & Management, Beijing 100191, Peoples R China

来源：

SYSTEMS RESEARCH AND BEHAVIORAL SCIENCE | 2014年 / 31卷 / 03期

关键词：

customer satisfaction; IT service evaluation model; index system; structural equation modelling; ENTERPRISE SYSTEMS; SERVICE QUALITY; CUSTOMER SATISFACTION; KNOWLEDGE MANAGEMENT; INFORMATION-SYSTEM; PERFORMANCE; BUSINESS; ERP; IMPLEMENTATION; IMPACT;

D O I：

10.1002/sres.2284

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

With the rapid development of information technology (IT), IT service quality has become a popular topic in both academic circles and enterprises. Based on the literature, the factors influencing employee satisfaction in Lenovo Group were studied. In terms of users in IT enterprises, a comprehensive evaluation index system of employee satisfaction was established based on a survey and a thorough data analysis. Using the structural equation modelling method, the critical factors affecting employee satisfaction and their interrelationships are identified. This method has practical value and can be used as a reference for employee satisfaction measurement and management in IT service enterprises. Copyright (C) 2014 John Wiley & Sons, Ltd.

引用

页码：447 / 460

页数：14

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