Corporate User-Experience Maturity Model

被引：0

作者：

Van Tyne, Sean ^{[1
]}

机构：

[1] Fair Isaac, Global Architecture, San Diego, CA 92064 USA

来源：

HUMAN CENTERED DESIGN, PROCEEDINGS | 2009年 / 5619卷

关键词：

Corporate; experience; maturity; model; user;

D O I：

暂无

中图分类号：

TP301 [理论、方法];

学科分类号：

081202 ;

摘要：

User experience encompasses all aspect of a persons experience with all organization's services and products [1]. Organizations may or may not be aware of their customers' experience with their services or products and give different degrees of attention to developing and managing their Customers' experiences. These degrees of attentions given to their customer experience can be measured and charted by phases or stages along a continuum of dedication or maturity. Based on the Capability Maturity Model Integration [2] and the Corporate Usability Maturity [3], this paper presents a model of user experience maturity by level based on an organizations dedication of resources, budget, and process integration.

引用

页码：635 / 639

页数：5

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