Current status and needs of Chinese e-government users

被引:12
|
作者
Xiong, Jian Anna [1 ]
机构
[1] So Illinois Univ, Carbondale, IL 62901 USA
来源
ELECTRONIC LIBRARY | 2006年 / 24卷 / 06期
关键词
goventment; China;
D O I
10.1108/02640470610714198
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
Purpose - This article seeks to investigate unequal access of Chinese citizens to Chinese e-government. The study promotes wide access to declassified and uncensored Chinese government information and services published on Chinese government web sites for Chinese citizens. Design/methodology/approach - This article reviews relevant literature and independent surveys as well as government survey reports in consecutive years. It investigates the current status and needs of the Chinese e-govemment users - who they are, who are not and why not, as well as what they need to use and benefit from Chinese e-government. Findings - This article finds that the current Chinese e-government is still at an immature stage and serves too few people. There is a need for Chinese e-government information and services, but the awareness and usage of e-government is very low among the Chinese people. People need all kinds of education and assistance, from general computer and internet literacy to specialized government information related education and assistance, all of which should be free or inexpensive. Research limitations/implications - This article suggests that research delving into the following questions needs to be done in future: what government information and services do people need; how do they search it; what are their experiences of using e-government; what are their problems and solutions; and what improvements do they expect? Practical implications - The study exposes the problem of unequal access of Chinese citizens to Chinese e-government. Originality/value - It is important to regularly study the status and the needs of the users along with the Chinese e-government development. Literature review shows that the research on Chinese e-government tends to focus on the technical aspects. There is little research on the users. This article, from a librarian's perspective, provides better knowledge of the Chinese e-government users and their deeper need to use and benefit from e-government information and services.
引用
收藏
页码:747 / 762
页数:16
相关论文
共 50 条
  • [1] Analyzing the Dimensions of Users' Needs in E-government Services
    Liu Jie
    Qian Lili
    [J]. PROCEEDINGS OF THE 2009 INTERNATIONAL CONFERENCE ON PUBLIC ECONOMICS AND MANAGEMENT (ICPEM 2009), VOL 5: STATISTICS AND METHODOLOGY, 2009, : 256 - 260
  • [2] Measuring Users Satisfaction of an e-Government portal
    Bournaris, Thomas
    Manos, Basil
    Moulogianni, Christina
    Kiomourtzi, Fedra
    Tandini, Manuela
    [J]. 6TH INTERNATIONAL CONFERENCE ON INFORMATION AND COMMUNICATION TECHNOLOGIES IN AGRICULTURE, FOOD AND ENVIRONMENT (HAICTA 2013), 2013, 8 : 371 - 377
  • [3] The Assessment of Credibility of e-Government: Users' Perspective
    Huang, Zhao
    Brooks, Laurence
    Chen, Sherry
    [J]. HUMAN INTERFACE AND THE MANAGEMENT OF INFORMATION: INFORMATION AND INTERACTION, PT II, 2009, 5618 : 26 - 35
  • [4] From potential users to actual users: Use of e-government service by Chinese migrant farmer workers
    Wang, Fang
    Chen, Yongbo
    [J]. GOVERNMENT INFORMATION QUARTERLY, 2012, 29 (01) : S98 - S111
  • [5] Will the government 'serve the people'? The development of Chinese e-government
    Zhang, JH
    [J]. NEW MEDIA & SOCIETY, 2002, 4 (02) : 163 - 184
  • [6] Innovation needs in the e-government scenario: A survey
    Bochicchio, MA
    Celentano, MG
    Longo, A
    [J]. ELECTRONIC GOVERNMENT, PROCEEDINGS, 2004, 3183 : 347 - 354
  • [7] e-government in the Finnish early childhood education: An analysis of current status and challenges
    Vahtera, Annukka
    [J]. TOWARDS SUSTAINABLE SOCIETY ON UBIQUITOUS NETWORKS, 2008, 286 : 233 - 244
  • [8] Current status, challenges, and opportunities of e-Government in Ethiopia: The case of Wachemo University
    Sugebo, Tagesse Mathewos
    Sekhar, Kamanuri
    [J]. JOURNAL OF PUBLIC AFFAIRS, 2022, 22 (02)
  • [9] Current status and trajectories of e-government in Iceland based on international measurement systems
    Arnporsson, Haukur
    Kristmundsson, Omar H.
    [J]. ICELANDIC REVIEW OF POLITICS & ADMINISTRATION, 2012, 8 (02): : 303 - 321
  • [10] Assessing Performance of e-Government Services for Business Users
    Gotoh, Reiko
    [J]. PROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON E-GOVERNMENT, 2008, : 161 - 169