The Perception of Muslim on Family Takaful Scheme Participation in Malaysia: A Qualitative Study

Takaful industry has experienced rapid growth and gained wider acceptance among Muslims and non-Muslims. The growth of takaful industry has contributed to economic development especially in the Islamic financial system. In general, this study discusses the perception of Muslim on family takaful scheme participation in Klang Valley, Malaysia. In particular, this study aims to identify the perception of Muslim on family takaful scheme participation, the sources that might influence the intention to participate into the scheme, the perception on the importance of Islamic element in purchasing insurance, and problems that might impede individual's retention from participating in family takaful scheme. This study uses semi-structured interviews question to collect the data. Interview data are analyzed using thematic analysis. The result shows that Muslim perception and intention to participate in family takaful scheme is mixed. While most of the respondents agree that family takaful is a necessity, money was the main factor that impedes their intention from participating in the scheme. This study suggests the influence of media and takaful agent in enhancing Muslim awareness, knowledge and intention to participate in family takaful scheme.