Evaluating Library Service Quality of College Libraries: The Perspective of a Developing Country

被引：8

作者：

Mahmood, Khalid ^{[1
]}

Ahmad, Shakil ^{[2
]}

Ur Rehman, Shafiq ^{[3
]}

Ashiq, Murtaza ^{[4
]}

机构：

[1] Quaid E Azam Acad Educ Dev, Rangeel Pur 53801, Multan, Pakistan

[2] Prince Sultan Univ P, Cent Lib, POB 66833, Riyadh 11586, Saudi Arabia

[3] Imam Abdulrahman Bin Faisal Univ, Deanship Lib Affairs, Dammam 31441, Saudi Arabia

[4] Islamabad Model Coll Boys, H-9, Islamabad 44000, Pakistan

来源：

SUSTAINABILITY | 2021年 / 13卷 / 05期

关键词：

library service quality; college libraries— Pakistan; LibQUAL— library service quality— college; UNIVERSITY;

D O I：

10.3390/su13052989

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

This study was conducted to measure the quality of the college library services in the Punjab Province, Pakistan, using LibQUAL survey. Data were collected from 998 respondents consisting of the college faculty and the students. The study found that none of the service quality attributes and dimensions met the desired expectations of group users as well as individual users. Significant differences in library service quality based on users' gender, type and academic discipline were identified. This study is helpful for the Punjab Higher Education Commission (HEC), the college administrations, the college librarians at the local level and the other developing countries as well. It will guide them in future planning, contribute toward improved resource allocation and enhance purposeful utilization of resources.

引用

页数：13

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