Effects of corporate social responsibility on employees in the casino industry

被引：70

作者：

Youn, Hyewon ^{[1
]}

Lee, Kiwon ^{[2
]}

Lee, Seoki ^{[3
,4
]}

机构：

[1] Sun Yat Sen Univ, Sch Tourism Management, Guangzhou, Guangdong, Peoples R China

[2] Kent State Univ, Hospitality Management, Kent, OH 44242 USA

[3] Penn State Univ, Sch Hospitality Management, University Pk, PA 16802 USA

[4] Kyung Hee Univ, Coll Hotel & Tourism Management, 1 Hoegi Dong, Seoul 130701, South Korea

来源：

TOURISM MANAGEMENT | 2018年 / 68卷

关键词：

Corporate social responsibility; Perceptions of the casino industry; Organizational commitment; Job satisfaction; ORGANIZATIONAL COMMITMENT; JOB-SATISFACTION; NORMATIVE COMMITMENT; MODERATING ROLE; CAUSAL ORDER; PERFORMANCE; TURNOVER; IMPACT; WORK; MEDIATION;

D O I：

10.1016/j.tourman.2018.03.018

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

The current study examines CSR issues in the casino context from employees' perspectives, especially due to the essential role of employees for business success in service industries. This study first investigates the main effect of employees' perceived CSR on organizational commitment, mediated by job satisfaction. This study further explores this mediated relationship by incorporating employees' perceptions of the casino industry as a moderator, based on social identity theory which appears particularly well-suited to support the proposed moderating effect in the casino context due to the industry's controversial nature. The results support the proposed hypotheses, making theoretical and managerial implications, especially with the finding of employees' perceptions of the casino industry as a new and significant moderator. Such finding also makes a managerial contribution by suggesting the importance of creating and/or improving employees' general perceptions about the casino industry which will eventually help to enhance the employees' commitment to their organization.

引用

页码：328 / 335

页数：8

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