PSYCHOLOGICAL ASPECTS OF CONTROLLING IN MICRO AND SMALL ENTERPRISE

Management of production enterprises has currently been going through changes which move its focus from dealing with production systems, and technical and technological issues, to discussing psychological factors, as well as solving problems of human resources in an enterprise. The objective of this paper is to present the key positive and negative psychological factors which arise among the individual internal stakeholders within the process of implementing and using controlling in micro and small enterprises in Slovakia. Within an empirical research, a questionnaire was used as a method to survey the respondents on the given problem in business practice of micro and small enterprises in Slovakia. The results of the research have identified the positive and the negative psychological factors of implementing and using controlling among the individual stakeholders of small and medium enterprises. In the end, the authors propose a model of implementing controlling in business practice with the emphasis on reducing and removing the barriers to the individual stakeholders of an enterprise, so that following its implementation, controlling will fulfill its key roles, and will be fully functional after the barriers have been removed. (C) 2017 The Authors.