Reference Model with a Lean Approach of Master Data Management in the Peruvian Microfinance Sector

Microfinance has undergone a great growth in the last years, bringing consequently the significant increase of the data of the transactions and daily operations, manual processes of cleaning, complexity in IT projects and, in comparison with the traditional bank, a less amount of resources. For this reason, the model must allow the master data to have maintenance processes that reduce manual cleaning activities and contribute to the implementation of technology projects in an agile manner. On the other hand, the research seeks to combine a basic pillar such as Master Data Management (MDM) for the analysis of information with the lean approach, already used in the industry for the operational cost and additionally an evaluation measure prior to this process obtaining the state of the capabilities in the organization. In this way, the result will be that the organization can be previously evaluated and quickly identify which points should be improved to achieve the implementation of MDM initiatives. Likewise, within the research it is concluded that the Peruvian microfinance sector is prepared for the implementation of master data management with a "proactive" maturity level of 3.46 points.