Quality improvement oriented training and education programme and its financial accounting system

Purpose - To design a quality improvement oriented training and education programme (Q_TEPS) for a company manufacturing milk products and to explore its performance using a financial accounting system. Design/methodology/approach - A company manufacturing milk products was visited and the processes were studied. The literature on Q_TEPS was referred to design Q-TEPS unique to the milk product manufacturing company. The feasibility of implementing Q-TEPS in the company was checked by interviewing the executives. A financial accounting system was used to evolve the income and expenditure account and the balance sheet pertaining to Q-TEPS in the company. The feedback collected using questionnaires was used to establish the validity of Q-TEPS and their financial accounting system in the company. Findings - The implementation of Q_TEPS in the milk manufacturing company would enable the company to reap a considerable number of tangible and intangible benefits. Research limitations/implications - It being a government run company, test implementing Q_TEPS was not possible. The income and expenditure account and balance sheet were developed by projecting the performance of Q-TEPS in the company. However, this exercise was done with the consultation of the executives in the company and hence the values projected in the above statements may not deviate considerably from the real time performance of Q-TEPS. Practical implications - The feedback on Q-TEPS and their financial accounting system led to an impression that they can be implemented in practice. However, in order to enable this, the business procedures must be made simple, flexible and friendly to experiment such research programmes in the future. Originality/value - The literature review indicates that no work has been done on implementing Q_TEPS in a milk product producing company. Also, it is discernable that the performance of Q_TEPS has not been viewed using financial values. The contribution of this paper would lead to the attainment of these research and practical imperatives.