An empirical study on the relationship between e-service quality and customer retention

被引：0
|
作者：
Li, CQ [1 ]
Guo, CY [1 ]
Sun, Y [1 ]
机构：
[1] Xi An Jiao Tong Univ, Sch Management, Xian 710049, Peoples R China
来源：
THIRD WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS: GLOBAL BUSINESS INTERFACE | 2004年
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：294 / 302
页数：9
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