Functional Readiness of the Check-In Desk System at an Airport

The article presents a developed simulation model of the check-in process at an airport. The developed algorithm of the process allows for an analysis of the entire system for any preset input parameters. The effectiveness of the functioning of check-in desks is measured by functional readiness, which can confirm both the reliability of the process in terms of the expected effectiveness and indicated the quality of the service offered (the time spent by the passenger in the system). The simulation model also allows for conducting an analysis of the possibility of controlling the input stream for security control, which is the next sub-process in the departing passenger check-in structure. Characteristics pertaining to the operation of the system were implemented in the model, such as the passenger service time and the structure of passenger reports to the system, which were determined on the basis of research conducted at a real airport.