MODEL OF DYNAMIC FUNCTIONING OF THE CHECK-IN DESK SYSTEM AT AN AIRPORT

The check-in system is the key element of airport operation. A vast majority of passengers must have the possibility of checking in the registered baggage and receiving a boarding card. The article presents a model of the functioning of the check-in desk system at an airport. This model is based on the model of the passenger service process at the check-in desk and an algorithm for the management of the schedule of the check-in desk operation. Input data for the model include: the check-in structure (distribution of the check-in system, characteristics of check-in desks), check-in procedures (common, dedicated, mixed), the flight schedule, on the basis of which the stream of passenger reports for the check-in is determined. The developed model allows the determination of the average passenger wait time for the check-in, depending on the check-in desk management strategy. The developed model was implemented into the Flexsim Software. The model was verified for the check-in system at the Wroclaw Airport. The developed model can also be used for the assessment of the functioning of both existing and designed check-in systems.