Comparing and Contrasting Workplace Ostracism and Incivility

被引：87
|
作者：
Ferris, D. Lance [1 ]
Chen, Meng [1 ]
Lim, Sandy [2 ]
机构：
[1] Penn State Univ, Smeal Coll Business, University Pk, PA 16802 USA
[2] Natl Univ Singapore, NUS Business Sch, Dept Management & Org, Singapore, Singapore
来源：
ANNUAL REVIEW OF ORGANIZATIONAL PSYCHOLOGY AND ORGANIZATIONAL BEHAVIOR, VOL 4 | 2017年 / 4卷
关键词：
ostracism; incivility; aggression; mistreatment; workplace; COUNTERPRODUCTIVE WORK BEHAVIORS; SOCIAL EXCLUSION; INTERPERSONAL MISTREATMENT; EMPLOYEE INCIVILITY; MODERATING ROLES; JOB-PERFORMANCE; MODEL; CIVILITY; IMPACT; CONSEQUENCES;
D O I：
10.1146/annurev-orgpsych-032516-113223
中图分类号：
B849 [应用心理学];
学科分类号：
040203 ;
摘要：
Despite their shared characteristics, the literatures on workplace ostracism and incivility have evolved in different directions. In this review, we discuss the similarities and differences in the conceptualizations of the two constructs and trace the different measures, histories, theories, and topics covered in the two literatures. Although small, we also review the subset of studies that have directly contrasted the effects of ostracism and incivility within the same study. Subsequently, we outline future research areas for both literatures, with a particular focus on research areas that may produce results that help further differentiate the two constructs.
引用
收藏
页码：315 / 338
页数：24
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