Study on the Framework of e-Government Services Capability: An Empirical Investigation

被引：11

作者：

Hu, Guangwei ^{[1
,2
]}

Pan, Wenwen ^{[3
]}

Lin, Hui ^{[1
]}

Kang, Kyeong ^{[4
]}

Best, Michael L. ^{[5
,6
,7
]}

机构：

[1] Nanjing Univ, Sch Informat Management, Nanjing 210093, Jiangsu, Peoples R China

[2] Georgia Inst Technol, Atlanta, GA 30332 USA

[3] Nanjing Coll Populat Program Management, Dept Business Adm, Nanjing, Jiangsu, Peoples R China

[4] Univ Technol Sydney, Sydney, NSW 2007, Australia

[5] Georgia Inst Technol, Sam Nunn Sch Int Affairs, Atlanta, GA 30332 USA

[6] Georgia Inst Technol, Sch Interact Comp, Atlanta, GA 30332 USA

[7] Georgia Inst Technol, GVU Ctr, Atlanta, GA 30332 USA

来源：

SOCIAL SCIENCE COMPUTER REVIEW | 2014年 / 32卷 / 01期

基金：

中国国家自然科学基金;

关键词：

e-government; e-government service; service capability; capability management; path analysis; DYNAMIC CAPABILITIES; ELECTRONIC GOVERNMENT; INFORMATION-SYSTEMS; USER ACCEPTANCE; MODEL; INNOVATION; QUALITY; ANTECEDENTS; METHODOLOGY; PERSPECTIVE;

D O I：

10.1177/0894439313501614

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

Enhancement of the effectiveness and efficiency of e-government services (EGS) is critical to better meeting the increasing public demands for services. One of the better solutions to meet such demands is improving the government's EGS capability (EGSC). However, few studies discuss the issues. The purpose of this study was to employ capability management perspectives to develop theoretical linkages and path relationships among the components of EGSC. Comprehensive validation was further conducted through path analysis (PA) using structural equation modeling methods based on the data collected from 102 cities of the 26 provinces in Mainland China. The study unveiled the structure of EGSC, and PA results provided government policy makers or information technology managers insight into enhancing EGSC through the improvement of the components' performance.

引用

页码：56 / 73

页数：18

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