EXPLAINING EMPLOYEE JOB PERFORMANCE: THE ROLE OF ONLINE AND OFFLINE WORKPLACE COMMUNICATION NETWORKS

被引：99
|
作者：
Zhang, Xiaojun [1 ]
Venkatesh, Viswanath [2 ]
机构：
[1] Hong Kong Univ Sci & Technol, Sch Business & Management, Kowloon, Hong Kong, Peoples R China
[2] Univ Arkansas, Walton Coll Business, Dept Informat Syst, Fayetteville, AR 72701 USA
来源：
MIS QUARTERLY | 2013年 / 37卷 / 03期
关键词：
Online networks; offline networks; communication networks; social networks; complementarity; job performance; COMPUTER-MEDIATED COMMUNICATION; INFORMATION-SYSTEMS SUCCESS; TASK-TECHNOLOGY FIT; SOCIAL NETWORKS; ORGANIZATIONAL RESEARCH; INDIVIDUAL-PERFORMANCE; FIRM PERFORMANCE; STRUCTURAL HOLES; MEDIUM MATTER; MCLEAN MODEL;
D O I：
10.25300/MISQ/2013/37.3.02
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
By distinguishing between employees' online and offline workplace communication networks, this paper incorporates technology into social network theory to understand employees' job performance. Specifically, we conceptualize network ties as direct and indirect ties in both online and offline workplace communication networks, thus resulting in four distinct types of ties. We theorize that employees' ties in online and offline workplace communication networks are complementary resources that interact to influence their job performance. We found support for our model in a field study among 104 employees in a large telecommunication company. The paper concludes with theoretical and practical implications.
引用
收藏
页码：695 / +
页数：31
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