Challenges of Open Innovation in the Tourism Sector

被引：11

作者：

Iglesias-Sanchez, Patricia P. ^{[1
]}

Correia, Marisol B. ^{[2
,3
]}

Jambrino-Maldonado, Carmen ^{[1
]}

机构：

[1] Univ Malaga, Andalucia Tech, Fac Econ & Business Studies, Dept Econ & Business Org, Malaga, Spain

[2] Univ Algarve, Sch Management Hospitality & Tourism ESGHT, Faro, Portugal

[3] Univ Lisbon, CEG IST, Lisbon, Portugal

来源：

TOURISM PLANNING & DEVELOPMENT | 2019年 / 16卷 / 01期

关键词：

Open innovation; new service development (NSD); social media; tourism sector; co-creation environment; RESEARCH-AND-DEVELOPMENT; SOCIAL MEDIA; STRATEGIES; MODES;

D O I：

10.1080/21568316.2017.1393773

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study shows how the tourism sector is applying the new paradigm of open innovation (OI) supported by social media. We drew on a sample of 135 companies from the sector in the south of Portugal and Spain to perform a cluster analysis. Currently, OI is a challenge in tourism, and social media are a strategic tool. The main objective is to evaluate the impact of customer involvement in innovation performance. The results show positive impact of OI in new product development, moreover results derived in terms of turnover and competitiveness improve; however, it all depends on the innovation management model. Anyway, even today, formal adoption is still pending to achieve the desired outcomes but this research highlights how the sector is advancing in the direction of OI.

引用

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页码：22 / 42

页数：21

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