Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support

被引：167

作者：

Chang, Jui-Chang ^{[1
]}

Yi O-Yang ^{[2
]}

机构：

[1] Natl Taichung Univ Sci & Technol, Dept Leisure & Recreat Management, 129 Sanmin Rd,Sec 3, Taichung 404, Taiwan

[2] Natl Changhua Univ Educ, Dept Ind Educ & Technol, 2 Shi Da Rd, Changhua 500, Taiwan

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2018年 / 72卷

关键词：

Job crafting; Job burnout; Job satisfaction; Perceived organizational support; Hotels; MEDIATING ROLE; TURNOVER INTENTION; WORK ENGAGEMENT; EMOTIONAL LABOR; ROLE STRESS; RESOURCES; DEMANDS; OUTCOMES; ANTECEDENTS; PERFORMANCE;

D O I：

10.1016/j.ijhm.2018.01.005

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Given the pivotal role of job crafting in the hospitality industry, this study investigates the relationship of job crafting to job satisfaction and the mediating effect of job burnout along with the moderating effect of perceived organizational support. Survey data from 355 frontline hotel employees in Taiwan show job crafting is positively related to job satisfaction, while job burnout negatively mediates the relationship between job crafting and job satisfaction. Furthermore, perceived organizational support moderates the relationships among job crafting, burnout, and satisfaction. These findings suggest courses of action for human resource managers as well as future research directions.

引用

页码：78 / 85

页数：8

共 50 条

[1] THE EFFECTS OF COWORKER AND PERCEIVED ORGANIZATIONAL SUPPORT ON HOTEL EMPLOYEE OUTCOMES: THE MODERATING ROLE OF JOB EMBEDDEDNESS
Karatepe, Osman M.
[J]. JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2012, 36 (04) : 495 - 516
[2] Tour leaders' job crafting and job outcomes: The moderating role of perceived organizational support
Cheng, Jui-Chang
Chen, Chien-Yu
Teng, Hsiu-Yu
Yen, Chang-Hua
[J]. TOURISM MANAGEMENT PERSPECTIVES, 2016, 20 : 19 - 29
[3] Effect of Perceived Organizational Support on Employee Creativity: Moderating Role of Job Stressors
Zhang, Li
Bu, Qiong
Wee, Sooyeon
[J]. INTERNATIONAL JOURNAL OF STRESS MANAGEMENT, 2016, 23 (04) : 400 - 417
[4] Job crafting and job satisfaction in a sample of Italian teachers: the mediating role of Perceived Organizational Support
Ingusci, Emanuela
Callea, Antonino
Chirumbolo, Antonio
Urbini, Flavio
[J]. ELECTRONIC JOURNAL OF APPLIED STATISTICAL ANALYSIS, 2016, 9 (04) : 675 - 687
[5] Leader Humor and Employee Job Crafting: The Role of Employee-Perceived Organizational Support and Work Engagement
Tan, Ling
Wang, Yongli
Qian, Wenjing
Lu, Hailing
[J]. FRONTIERS IN PSYCHOLOGY, 2020, 11
[6] The impact of perceived organizational support on the relationship between job stress and burnout: a mediating or moderating role?
Zhihua Xu
Fu Yang
[J]. Current Psychology, 2021, 40 : 402 - 413
[7] The impact of perceived organizational support on the relationship between job stress and burnout: a mediating or moderating role?
Xu, Zhihua
Yang, Fu
[J]. CURRENT PSYCHOLOGY, 2021, 40 (01) : 402 - 413
[8] Antecedents of employee performance through perceived organizational support: a moderating role of job satisfaction among employees of SMEs in an emerging economy
Abdullahi, Mohammed Sani
Adieza, Adams
Arnaut, Marina
Nuhu, Muhammad Shaheer
Ali, Waqas
Gwadabe, Zainab Lawal
[J]. JOURNAL OF ORGANIZATIONAL EFFECTIVENESS-PEOPLE AND PERFORMANCE, 2024,
[9] Pay and benefit satisfaction, perceived organizational support, and turnover intentions: The moderating role of job variety
Jolly, Phillip M.
McDowell, Courtney
Dawson, Mary
Abbott, JeAnna
[J]. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2021, 95
[10] Effects of perceived organizational support and job characteristics on job anxiety and burnout: The mediating role of psychological need satisfaction
Gillet, N.
Fouquereau, E.
Huyghebaert, T.
Colombat, P.
[J]. PSYCHOLOGIE FRANCAISE, 2016, 61 (02): : 73 - 81

← 1 2 3 4 5 →