Challenges and opportunities of business process outsourcing in India

被引：43
|
作者：
Mehta, Anju [1 ]
Armenakis, Achilles [1 ]
Mehta, Nikhil [1 ]
Irani, Feruzan [1 ]
机构：
[1] Auburn Univ, Auburn, AL 36849 USA
来源：
JOURNAL OF LABOR RESEARCH | 2006年 / 27卷 / 03期
关键词：
Business Process; Core Competency; Relational View; Middle Management Level; Primary Data Analysis;
D O I：
10.1007/s12122-006-1026-8
中图分类号：
F24 [劳动经济];
学科分类号：
020106 ; 020207 ; 1202 ; 120202 ;
摘要：
We identify managerial challenges and opportunities faced by business process outsourcing (BPO) firms in India by interviewing 28 executives in lower (n = 10), middle (n = 11), and upper management (n = 7) in 15 BPO firms. Content analysis of the responses revealed human resources- and organization-related challenges as the most critical issues. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis uncovered future opportunities, e.g., Knowledge Process Outsourcing. Secondary data, from four global research agencies and a national trade association, supported our findings. Organizational changes to address challenges and to exploit opportunities are explored.
引用
收藏
页码：323 / 338
页数：16
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