The use of twitter by mayors in Turkey: Tweets for better public services?

被引：63

作者：

Sobaci, Mehmet Zahid ^{[1
]}

Karkin, Naci ^{[2
,3
]}

机构：

[1] Uludag Univ, Fac Econ & Adm Sci, Dept Publ Adm, TR-16059 Nilufer, Bursa, Turkey

[2] Pamukkale Univ, Fac Econ & Adm Sci, Dept Polit Sci & Publ Adm, Denizli, Turkey

[3] Delft Univ Technol, Sect Informat & Commun Technol, Fac Technol Policy & Management, NL-2600 AA Delft, Netherlands

来源：

GOVERNMENT INFORMATION QUARTERLY | 2013年 / 30卷 / 04期

关键词：

Twitter; Social media; Turkish mayors; Municipality; Better public service; SOCIAL MEDIA USE; E-GOVERNMENT; PARTICIPATION; COPRODUCTION;

D O I：

10.1016/j.giq.2013.05.014

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

This article aims to provide an overall picture of the use of Twitter as a significant social media tool by mayors in Turkey and to investigate, using content analysis and tweet categorization, whether Twitter is used by mayors in Turkey to offer better public services. Thus, this study focuses on the impact of Twitter in Turkey on transparent, participatory and citizen-oriented local public services. Our analysis has revealed that mayors in Turkey use Twitter especially to share information, send personal messages and share their location and activities. The use of Twitter for transparent, participatory and citizen-oriented public service delivery is not common among mayors. Twitter is adopted and used by mayors mostly for the purposes of self-promotion and political marketing in Turkey. (C) 2013 Elsevier Inc. All rights reserved.

引用

页码：417 / 425

页数：9

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