M-Government Stage Model: M-government Services in Saudi Arabia

Mobile technology is considered to be a delivery channel for many organizations around the world. This paper contributes to an understanding of the issues related to implementation of mobile government services in Saudi Arabia. Recently, there is less research conducted on explains m-government services, especially, in Saudi Arabia. The few studies that found focus more on the introduction of mobile services at the time when the technology newly introduced and at it's first stage of implementation. For instance, in 2005 Saudi's mobile government services began with the introduction of SMS service for citizens' requests. In fact, by 2011, the Saudi mobile government services had advanced through the informational level to the interactional level and had reached the transactional level of maturity model. This paper investigates the available literature relevant to m-government services in Saudi Arabia, provides an overview of the maturity models of m-government services, and ranked m-government services in Saudi Arabia within the stage model to evaluate and compare the degrees of improvement.