M-GOVERNMENT SERVICES IN GREECE

With the advances in Information Communication Technology (ICT) and the demand for more efficient and effective government, governments in various countries have implemented e-government strategies to offer more information and online services to citizens, government agencies, businesses, and others. E-government initiatives aim to benefit from the use of most innovative forms of information technologies, mainly web-based Internet applications, in improving governments' fundamental functions. It is considered the preferred tool to enhance government services among its customers and government agencies. However, an explosion in the use of wireless internet devices, including internet-ready mobile phones and Personal Digital Assistants (PDAs) in combination with the increasing mobility of people in industrial economies is forcing governments to prepare themselves to transition from e-government to m-government. This paper examines the development of in-government in Greece, which is in an early stage in comparison with other countries all over the world. More specifically, m-government services that are currently used are mentioned. In addition, recommendations are given for the further development of m-government in Greece as well as the benefits to citizens from using various m-government services are elaborated taking into account the initiatives of other countries on the application of m-government.