A student's perspective of service quality in education

被引：9
|
作者：
Cook, MJ
机构：
[1] University College of St Martin, Lancaster LA1 3JD, Bowerham Road
来源：
TOTAL QUALITY MANAGEMENT | 1997年 / 8卷 / 2-3期
关键词：
D O I：
10.1080/0954412979839
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
[No abstract available]
引用
收藏
页码：S120 / S125
页数：6
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