Roles of leadership styles and relationship-based employee governance in open service innovation: Evidence from Malaysian service sector

被引:25
|
作者
Ahmed, Farooq [1 ]
Naqshbandi, M. Muzamil [2 ]
Kaur, Sharan [3 ]
Ng, Boon Kwee [4 ]
机构
[1] Univ Malaya, Inst Grad Studies, Kuala Lumpur, Malaysia
[2] Univ Dubai, Dubai Business Sch, Dubai, U Arab Emirates
[3] Univ Malaya, Fac Business & Accountancy, Kuala Lumpur, Malaysia
[4] Univ Malaya, Fac Sci, Kuala Lumpur, Malaysia
关键词
Malaysia; Authentic leadership style; Democratic leadership style; Open service innovation; Paternalistic leadership style; Relationship-based employee governance; HUMAN-RESOURCE MANAGEMENT; AUTHENTIC LEADERSHIP; PATERNALISTIC LEADERSHIP; TRANSFORMATIONAL LEADERSHIP; MEMBER EXCHANGE; COMPETITIVE ADVANTAGE; KNOWLEDGE; PERFORMANCE; CULTURE; IMPACT;
D O I
10.1108/LODJ-08-2017-0225
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Purpose The purpose of this paper is to investigate the relationship of leadership styles (paternalistic, authentic and democratic) with relationship-based employee governance and open service innovation. Design/methodology/approach Data were collected using a structured questionnaire from 422 medical professionals working in the Malaysian healthcare sector. Findings Results of several statistical analyses showed that the three leadership styles positively influence relationship-based employee governance and open service innovation. Results also confirmed the mediating role of relationship-based employee governance in the relationships between the three leadership styles and open service innovation. Research limitations/implications This research used a cross-sectional study design; use of a longitudinal research design in future research can provide a better interpretation of the underlying causality. A policy insight can be drawn from this research to generate awareness about effective leadership styles and the role of relationship-based employee governance in the successful implementation of open service innovation in the Malaysian healthcare sector. Originality/value This paper contributes to leadership, open innovation, and organizational governance literature by highlighting how leadership styles affect relationship-based employee governance and open innovation. It also offers policy insights to practitioners in the Malaysian healthcare sector on how to enhance open service innovation outcomes.
引用
收藏
页码:353 / 374
页数:22
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