Employee engagement and open service innovation: The roles of creative self-efficacy and employee innovative behaviour

被引：2
|
作者：
Wan, Xiaole [1 ,2 ]
He, Ruixin [1 ,3 ]
Zhang, Guixian [1 ]
Zhou, Jian [4 ]
机构：
[1] Ocean Univ China, Management Coll, Qingdao, Peoples R China
[2] Social Sci Univ, Marine Dev Studies Inst OUC, Key Res Inst Humanities, Minist Educ, Qingdao, Peoples R China
[3] Xi An Jiao Tong Univ, Management Coll, Xian, Peoples R China
[4] Qingdao Univ, Sch Business, Qingdao, Peoples R China
来源：
FRONTIERS IN PSYCHOLOGY | 2022年 / 13卷
基金：
中国博士后科学基金; 中国国家自然科学基金;
关键词：
employee engagement; creative self-efficacy; employee innovative behaviour; open service innovation; SEM; LEADER-MEMBER EXCHANGE; WORK BEHAVIOR; MODERATING ROLE; MEDIATING ROLE; ORGANIZATIONAL SUPPORT; LINKING LMX; ANTECEDENTS; CONSEQUENCES; ORIENTATION; PERSONALITY;
D O I：
10.3389/fpsyg.2022.921687
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
Improving the innovation ability of organizations is the focal point of management study. This paper puts forward that innovative self-efficacy and employees' innovative behaviour are continuous mediating variables, and discusses the influence mechanism of employees' involvement and open service innovation from the individual factor level. In this study, a sample of 103 employees from travel companies was used to examine the hypothesis. The results show that employee engagement is positively related to open service innovation. Innovative self-efficacy plays a completely intermediary role between employee engagement and employee innovative behaviour; Creative self-efficacy and employees' innovative behaviour play a continuous intermediary role between employees' engagement and open service innovation. The results of this study will eventually help enterprises to carry out service innovation behaviour.
引用
收藏
页数：13
相关论文
共 50 条
  • [1] HR Practices and Hotel Employee Service Innovative Behavior: The Moderating Role of Creative Self-Efficacy
    Mashi, Munir Shehu
    Subramaniam, Chandrakantan
    Johari, Johanim
    Hassan, Zuraida
    Abubakar, Sadiq Suleiman
    [J]. JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2022, 23 (06) : 1623 - 1651
  • [2] Digital leadership and deviant innovation: the roles of innovation self-efficacy and employee ambitions
    Sun, Zhao-Yu
    Li, Jia-Min
    Li, Bo
    He, Xin-Yi
    [J]. CURRENT PSYCHOLOGY, 2024, 43 (26) : 22226 - 22237
  • [3] Entrepreneurial leadership and employee innovative behavior: Intervening role of creative self-efficacy
    Mehmood, Muhammad Shahid
    Jian, Zhang
    Gilal, Faheem Gul
    [J]. HUMAN SYSTEMS MANAGEMENT, 2020, 39 (03) : 367 - 379
  • [4] CREATIVE SELF-EFFICACY MEDIATES THE RELATIONSHIP BETWEEN KNOWLEDGE SHARING AND EMPLOYEE INNOVATION
    Hu, Bei
    Zhao, Yidan
    [J]. SOCIAL BEHAVIOR AND PERSONALITY, 2016, 44 (05): : 815 - 826
  • [5] EMPLOYEE'S INNOVATIVE PERSONALITY AND SELF-EFFICACY
    Nohut, Fazilet
    Balaban, Ozlem
    [J]. MARKETING AND MANAGEMENT OF INNOVATIONS, 2022, (01): : 58 - 66
  • [6] Triggering Creative Self-Efficacy to Increase Employee Innovation Behavior in the Hospitality Workplace
    Teng, Chih-Ching
    Hu, Cheng-Ming
    Chang, Jung-Hua
    [J]. JOURNAL OF CREATIVE BEHAVIOR, 2020, 54 (04): : 912 - 925
  • [7] The effects of employee participation in creative-relevant process and creative self-efficacy on employee creativity
    Hamid, Roshayati Abdul
    Rahid, Mohd Radzuan
    Ab Hamid, Siti Ngayesah
    [J]. GEOGRAFIA-MALAYSIAN JOURNAL OF SOCIETY & SPACE, 2020, 16 (02): : 179 - 191
  • [8] Sustainable leadership and employee innovative behavior: Discussing the mediating role of creative self-efficacy
    Javed, Areesha
    Iqbal, Jawad
    Iqbal, Syed Muhammad Javed
    Imran, Muhammad
    [J]. JOURNAL OF PUBLIC AFFAIRS, 2021, 21 (03)
  • [9] EMPLOYEE LEARNING ORIENTATION, TRANSFORMATIONAL LEADERSHIP, AND EMPLOYEE CREATIVITY: THE MEDIATING ROLE OF EMPLOYEE CREATIVE SELF-EFFICACY
    Gong, Yaping
    Huang, Jia-Chi
    Farh, Jiing-Lih
    [J]. ACADEMY OF MANAGEMENT JOURNAL, 2009, 52 (04): : 765 - 778
  • [10] Linking job control to employee creativity: The roles of creative self-efficacy and regulatory focus
    Du, Yana
    Li, Ping
    Zhang, Li
    [J]. ASIAN JOURNAL OF SOCIAL PSYCHOLOGY, 2018, 21 (03) : 187 - 197
12345