The influence of aesthetic labor burden on work engagement in the hospitality industry: The moderating roles of employee attributes

被引：14
|
作者：
Tsaur, Sheng-Hshiung [1 ]
Hsieh, His-Ying [1 ,2 ]
机构：
[1] Natl Chiayi Univ, Dept Mkt & Tourism Management, 580 Sinmin Rd, Chiayi 600, Taiwan
[2] Cheng Shiu Univ, Dept Tourism & Recreat, 840 Chengcing Rd, Kaohsiung 83347, Taiwan
来源：
JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT | 2020年 / 45卷
关键词：
Aesthetic labor burden; Work engagement; Employee attributes; PHYSICAL ATTRACTIVENESS; JOB DEMANDS; CUSTOMER ORIENTATION; EMOTIONAL LABOR; SERVICE QUALITY; BURNOUT; RESOURCES; STRESS; PERFORMANCE; BEAUTIFUL;
D O I：
10.1016/j.jhtm.2020.07.010
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Front-line employees in the hospitality industry are required to perform aesthetic labor which might lead to stress and make employees feel burdened. This study investigates the moderating role of employee attributes on the effect of aesthetic labor burden on work engagement. Using a sample of front-line employees from international tourist hotels in Taiwan, the results show that aesthetic labor burden has a negative influence on work engagement, and the employee attributes of physical attractiveness, displayed positive emotion, and helpfulness have positive influences on work engagement. In addition, physical attractiveness only plays a moderating role. Implications and suggestions are then discussed.
引用
收藏
页码：90 / 98
页数：9
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