Research on evaluation of service quality of third-party E-commerce platform

被引：0
|
作者：
Wang Xinping [1 ]
Ding Manli [1 ]
机构：
[1] Xian Univ Sci & Technol, Sch Management, Shaanxi Silk Rd Qual Res Inst, Xian 710054, Shaanxi, Peoples R China
来源：
PROCEEDINGS OF THE 2018 4TH INTERNATIONAL CONFERENCE ON HUMANITIES AND SOCIAL SCIENCE RESEARCH (ICHSSR 2018) | 2018年 / 213卷
关键词：
E-commerce; Service quality; Evaluation;
D O I：
暂无
中图分类号：
C [社会科学总论];
学科分类号：
03 ; 0303 ;
摘要：
Regards a large number of market share of third-party e-commerce platform, this paper combined with the classic research results of service quality evaluation, and analyzed the service quality elements of the third-party e-commerce platform. Besides, this paper constructed the service quality evaluation system, and based on fuzzy comprehensive evaluation method, the third-party e-commerce platform service quality evaluation model was established.
引用
收藏
页码：274 / 277
页数：4
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