Analysis of the Software Implementation Process for ERP Systems

Software implementation is a process that aims to integrate software based services or components into the workflow of an organization. For ERP systems, which allows companies to integrate all their primary business processes, this is a critical process that becomes difficult, lengthy costly and often unsuccessful. That is why there are currently some proposals that aim to facilitate and structure ERP implementation processes through the definition of methodologies, methods, models or processes that describe the most important phases and activities of it. In this paper, the ERP implementation process is analyzed considering some methodological proposals for ERP implementation found from a systematic literature review. From this analysis five common phases that are presented in the proposals were identified (selection, project planning, design and customization, implementation and maintenance and continuous improvement) and, in addition, the main activities performed during each of these phases were defined in order to support software enterprises during the ERP implementation process.