Shaping things: intended consumer response and the other determinants of product form

Based on a series of interviews with practicing industrial designers, a framework is developed that represents designers as holding distinct intentions for how product visual form should be interpreted by consumers (e.g. perceived qualities). These intentions are driven by various motivating factors (e.g. the brand) and constrained by other factors (e.g. production costs). Designers seek to resolve these competing factors by referring to a broad range of visual sources (e.g. existing products), and by constructing visual representations (e.g. sketches) that describe the planned form for the product. Despite designers' efforts to specify the product's form, the eventual form may be outside their control because still other factors (e.g. manufacturing tolerances) modify the design in unanticipated ways. (C) 2008 Elsevier Ltd. All rights reserved.