Factors Affecting Service Innovation in the Hospitality Industry

被引：0
|
作者：
An, Yana [1 ]
Duan, Zhiyan [1 ]
机构：
[1] Daqing Petr Inst, Sch Econ & Management, Daqing, Peoples R China
来源：
2008 4TH INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-31 | 2008年
关键词：
service; service innovation; hospitality;
D O I：
暂无
中图分类号：
TN [电子技术、通信技术];
学科分类号：
0809 ;
摘要：
It is evident that service plays a critical role in the hospitality industry as customers pays more attention to the offered services. Especially competition is fierce bayed on the similar and substitutable service offerings in the hospitality industry recently. Consequently, service innovation has been considered as crucial in the hospitality industry in order to gain competitive advantage. According to the requirement of service innovation, factors affecting service innovation it? the hospitality industry are analyzed. Simultaneously, relevant suggestions are listed for service innovation in the hospitality industry.
引用
收藏
页码：5966 / 5969
页数：4
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