Factors Affecting Service Innovation in the Hospitality Industry

被引：0
|
作者：
An Yana [1 ]
Duan Zhiyan [1 ]
机构：
[1] Daqing Petr Inst, Sch Econ & Management, Heilongjiang 163318, Peoples R China
来源：
PROCEEDINGS OF HANGZHOU CONFERENCE ON MANAGEMENT OF TECHNOLOGY (MOT 2008) | 2008年
关键词：
Service; Service innovation; Hospitality;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
It is evident that service plays a critical role in the hospitality industry as customers pay more attention to the offered services. Especially competition is fierce based on the similar and substitutable service offerings in the hospitality industry recently. Consequently, service innovation has been considered as crucial in the hospitality industry in order to gain competitive advantage. According to the requirement of service innovation, factors affecting service innovation in the hospitality industry are analyzed. Simultaneously, relevant suggestions are listed for service innovation in the hospitality industry.
引用
收藏
页码：221 / 225
页数：5
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