A knowledge management support tool: Visualizing design activities

As organizations try to become more competitive, their success depends on how they capture the strategies and activities that are embedded in their work processes. Some companies capture this knowledge in the form of narrative-based case studies and success stories. Computer-based visualization tools can assist this process. This paper presents and discusses a knowledge management support tool, UCD_Vis. This tool applies visualizations to a narrative-based case study to provide a map of the case study, to facilitate navigation through the information space, and to support the conversion of knowledge-i.e., its externalization from tacit to explicit.