Total quality management, corporate social responsibility and performance in the hotel industry

被引：150
|
作者：
Benavides-Velasco, Carlos A. [1 ]
Quintana-Garcia, Cristina [2 ]
Marchante-Lara, Macarena [2 ]
机构：
[1] Univ Malaga, Dept Econ & Adm Empresas, ETS Ingn Ind, E-29071 Malaga, Spain
[2] Univ Malaga, Dept Econ & Adm Empresas, Fac Ciencias Econ & Empresariales, E-29071 Malaga, Spain
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2014年 / 41卷
关键词：
Total quality management; Corporate social responsibility; Responsiveness; Hospitality industry; Stakeholders; CUSTOMER SATISFACTION; FIRM PERFORMANCE; JOB-SATISFACTION; HOSPITALITY; BUSINESS; SYSTEM; INITIATIVES; COMMITMENT; LEADERSHIP; STRATEGY;
D O I：
10.1016/j.ijhm.2014.05.003
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Total quality management (TQM) and corporate social responsibility (CSR) are relevant management philosophies in the hotel industry to be able to generate a sustainable competitive advantage. This paper examines how the implementation of both TQM and CSR influences the results of hotels' stakeholders as an antecedent of business performance. An empirical study of a sample of 141 Spanish hotels from the Andalusian region shows that the adoption of such approaches improves the capacity of hotels to create benefits for their stakeholders, and these results have a positive effect on hotel performance. The study also provides evidence of the complementarity of both management philosophies as TQM can enhance the development of CSR. (C) 2014 Elsevier Ltd. All rights reserved.
引用
收藏
页码：77 / 87
页数：11
相关论文
共 50 条
  • [1] Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry
    Jalilvand, Mohammad Reza
    Pool, Javad Khazaei
    Jamkhaneh, Hadi Balouei
    Tabaeeian, Reihaneh Alsadat
    [J]. SOCIAL RESPONSIBILITY JOURNAL, 2018, 14 (03) : 601 - 618
  • [2] CORPORATE SOCIAL RESPONSIBILITY IN HOTEL MANAGEMENT
    Martos Molina, Marta
    [J]. ANUARIO TURISMO Y SOCIEDAD, 2011, 12 : 169 - 184
  • [3] Corporate social responsibility by Swaziland hotel industry
    Kabir, Md Humayun
    [J]. INTERNATIONAL CONFERENCE ON ASIA PACIFIC BUSINESS INNOVATION AND TECHNOLOGY MANAGEMENT (APBITM), 2011, 25
  • [4] The Mediating Role of Total Quality Management between Corporate Social Responsibility and Corporate Environmental Performance
    Saeidi, Sayedeh Parastoo
    Saeidi, Parvaneh
    Saeidi, Sayyedeh Parisa
    [J]. SUSTAINABILITY, 2024, 16 (17)
  • [5] Corporate social responsibility and hotel financial performance
    Babajee, Reena Bhattu
    Seetanah, Boopen
    Nunkoo, Robin
    Gopy-Ramdhany, Narvada
    [J]. JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, 2022, 31 (02) : 226 - 246
  • [6] Corporate social responsibility reporting by the global hotel industry: Commitment, initiatives and performance
    de Grosbois, Danuta
    [J]. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2012, 31 (03) : 896 - 905
  • [7] Corporate social responsibility, benchmarking, and organizational performance in the petroleum industry: A quality management perspective
    Parast, Mahour Mellat
    Adams, Stephanie G.
    [J]. INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, 2012, 139 (02) : 447 - 458
  • [8] Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility
    Abbas, Jawad
    [J]. JOURNAL OF CLEANER PRODUCTION, 2020, 242
  • [9] STUDY ON POLICIES AND PRACTICES OF CORPORATE SOCIAL RESPONSIBILITY IN THE HOTEL INDUSTRY
    Dinu , Maria
    Oane , Camelia Mihaela
    Cimpoeru, Maria Violeta
    Marinescu, Emanuel Stefan
    [J]. PROCEEDINGS OF THE 8TH INTERNATIONAL CONFERENCE ACCOUNTING AND MANAGEMENT INFORMATION SYSTEMS (AMIS 2013), 2013, : 898 - 915
  • [10] The Effects of Total Quality Management and Corporate Social Responsibility on Firm Performance: A Future Research Agenda
    Tsou, Yu-Hong
    Huang, Yung-Fu
    Liu, Su-Chuan
    Do, Manh-Hoang
    [J]. JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS, 2021, 8 (04): : 277 - 287
12345