Perceived Organizational Support as a Moderator of Emotional Labor/Outcomes Relationships

被引：105

作者：

Duke, Allison B. ^{[1
]}

Goodman, Joseph M. ^{[2
]}

Treadway, Darren C. ^{[3
]}

Breland, Jacob W. ^{[4
]}

机构：

[1] Lipscomb Univ, Coll Business, Dept Management, Nashville, TN 37204 USA

[2] Illinois State Univ, Normal, IL 61761 USA

[3] SUNY Buffalo, Dept Org & Human Resources, Buffalo, NY 14260 USA

[4] Univ Idaho, Moscow, ID 83843 USA

来源：

JOURNAL OF APPLIED SOCIAL PSYCHOLOGY | 2009年 / 39卷 / 05期

关键词：

NEGATIVE AFFECTIVITY; JOB-SATISFACTION; SOCIAL SUPPORT; SERVICE WORK; CONSEQUENCES; PERCEPTIONS; COMMITMENT; DISSONANCE; BEHAVIOR; STRESS;

D O I：

10.1111/j.1559-1816.2009.00470.x

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

The current study investigates the interactive effects of perceptions of organizational support on 2 emotional labor outcomes: job satisfaction and job performance. A sample of 2 retail service firms (n = 338) supported the moderating effect of perceived organizational support (POS) on the emotional labor/outcomes relationships. POS attenuated the negative effects of the emotional labor/job satisfaction and emotional labor/performance relationships. Implications of these results, strengths and limitations of the current study, and directions for future research are discussed.

引用

页码：1013 / 1034

页数：22

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