Perceived Organizational Support as a Moderator of Emotional Labor/Outcomes Relationships

被引：104
|
作者：
Duke, Allison B. [1 ]
Goodman, Joseph M. [2 ]
Treadway, Darren C. [3 ]
Breland, Jacob W. [4 ]
机构：
[1] Lipscomb Univ, Coll Business, Dept Management, Nashville, TN 37204 USA
[2] Illinois State Univ, Normal, IL 61761 USA
[3] SUNY Buffalo, Dept Org & Human Resources, Buffalo, NY 14260 USA
[4] Univ Idaho, Moscow, ID 83843 USA
来源：
JOURNAL OF APPLIED SOCIAL PSYCHOLOGY | 2009年 / 39卷 / 05期
关键词：
NEGATIVE AFFECTIVITY; JOB-SATISFACTION; SOCIAL SUPPORT; SERVICE WORK; CONSEQUENCES; PERCEPTIONS; COMMITMENT; DISSONANCE; BEHAVIOR; STRESS;
D O I：
10.1111/j.1559-1816.2009.00470.x
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
The current study investigates the interactive effects of perceptions of organizational support on 2 emotional labor outcomes: job satisfaction and job performance. A sample of 2 retail service firms (n = 338) supported the moderating effect of perceived organizational support (POS) on the emotional labor/outcomes relationships. POS attenuated the negative effects of the emotional labor/job satisfaction and emotional labor/performance relationships. Implications of these results, strengths and limitations of the current study, and directions for future research are discussed.
引用
收藏
页码：1013 / 1034
页数：22
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