A practical agent-based approach to requirements engineering for socio-technical systems

More powerful and pervasive information and communication technologies increasingly result into systems with a high organizational impact, which introduce organizational procedures and structures that could not exist otherwise. The software system and its application context form a larger socio-technical system that the! requirements engineers need to analyze and understand as a whole. The overall needs of such a systems are the one to be fulfilled, while dealing with and taking into account the needs, the objective, and the expectations of a large number of stakeholders. In such a perspective, this paper introduces an agent-based requirements engineering framework, and illustrates how it has been applied throughout an eGovernment project.