Bridging the gap between procedural knowledge and positive employee attitudes - Procedural justice as keystone

Despite the intuitive assumption that effective organizational procedures induce favorable results for organizations and their employees, few studies have examined the effects of employees' knowledge of organizational procedures on employee attitudes. This study examined the extent to which employees' knowledge of their organization's procedures and their perceptions of the fairness of those procedures affected their evaluations of supervisors, job satisfaction, and organizational commitment. In a sample (n = 130) of employees, perceptions of procedural justice were found to mediate the relationships between employees' procedural knowledge and the three attitudes. That is, although procedural knowledge was significantly related to each of the three attitudes, these relationships were not direct. Rather, the relationships between procedural knowledge and each of the three attitudes were explained almost exclusively in terms of employees' fairness perceptions of their organization's procedures.