The effects of communication skills levels of health professionals on the dimensions of the Johari Window model

被引:4
|
作者
Koca, Gulsum Seyma [1 ]
Eriguc, Gulsun [1 ]
机构
[1] Hacettepe Univ, Fac Econ & Adm Sci, Dept Healthcare Management, Ankara, Turkey
关键词
Self-Disclosure; Feedback; communication skills; Johari Window; healthcare professionals;
D O I
10.1080/20479700.2019.1596393
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
In this study, it is aimed at determining the effects of communication skills levels of health professionals on Self-Disclosure and Feedback levels and whether the sociodemographic characteristics of individuals change according to their communication skills. In this context, the study conducted on 463 sampled, the level of communication skills of physicians, nurses and administrators differ according to various variables. According to the results obtained, the communication skills of the individuals participating in the research communication skills differed according to age, gender, educational status, professional status, administrator status and working time. When the level of communication skills of individuals is examined on the level of Self-Disclosure and Feedback levels, Self-Disclosure was found to be affected by the dimensions of the communication skills Social Behaviour Competence (SBC), Harmony Competence (HC), Human Relations (HR), Feedback was found to be affected by the dimensions of the communication skills Social Behaviour (SBC), Individual Aspect in Communication (IAC), Sensitivity Competence (SC), Encouragement to Communicate Competence (ECC) and Human Relationship (HR).
引用
收藏
页码:434 / 446
页数:13
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