Performance management: A case study

Performance excellence begins with recruiting and hiring qualified employees. Determining correct job responsibilities and classification is the first step, followed by a well-planned and organized interview process. The process continues as a collaborative and interactive one between employees and managers, during which specific expectations are delimited and evaluated. It is management's responsibility to ensure that employees understand the organization's mission and goals with respect to protecting the public's health and the environment, as well as to instill confidence and demonstrate high expectations of the employees. A successful performance management process is augmented by creativity, trust, and good morale; it motivates employees to improve their own performance, promotes self-motivation and strengthens relationships through open communication between managers and employees.