A review of quality dimensions in e-government services

被引：0
|
作者：
Papadomichelaki, Xenia [1 ]
Magoutas, Babis [1 ]
Halaris, Christos [1 ]
Apostolou, Dimitris [1 ]
Mentzas, Gregoris [1 ]
机构：
[1] Natl Tech Univ Athens, Informat Management Unit, Inst Commun & Comp Syst, Sch Elect & Comp Engn, Athens 15780, Greece
来源：
ELECTRONIC GOVERNMENT, PROCEEDINGS | 2006年 / 4084卷
关键词：
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This paper presents a synthetic summary of the literature in the area of quality of e-government services, as a basis for the future construction of a relevant model and ontology. We include 18 different approaches concerning quality of service for public sector in general and e-government more specifically. Using as a criterion the focus. of each approach on organizational issues or the front end of the service we classified them in introvert and extrovert ones. As a result of the review we were able to organize the main components influencing quality of e-government services in the following four key areas: service, content, system and organization.
引用
收藏
页码：128 / 138
页数：11
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